TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield-Michna, Carol; Besterfield, Glen H; Besterfield-Sacre, Mary; Urdhwareshe, Hemant; Urdhwareshe, Rashmi
TI  - Total quality management
SN  - 9788131732274
PY  - 2010///
CY  - Noida
PB  - Pearson Education
ER  -