APA
Besterfield D. H., Besterfield-Michna C. B. G. H. B. M. U. H. U. R., . (2010). Total quality management. Noida: Pearson Education.
Chicago
Besterfield Dale H, Besterfield-Michna Carol Besterfield Glen H Besterfield-Sacre Mary Urdhwareshe Hemant Urdhwareshe Rashmi, . 2010. Total quality management. Noida: Pearson Education.
Harvard
Besterfield D. H., Besterfield-Michna C. B. G. H. B. M. U. H. U. R., . (2010). Total quality management. Noida: Pearson Education.
MLA
Besterfield Dale H, Besterfield-Michna Carol Besterfield Glen H Besterfield-Sacre Mary Urdhwareshe Hemant Urdhwareshe Rashmi, . Total quality management. Noida: Pearson Education. 2010.