00380nam a2200145Ia 45000030006000000080041000060400015000471000015000622450067000772500006001442600049001503000006001995460012002050050017002170STCL150530s9999    xx            000 0 und d  aSTCLcSTCL  aDavid Hill  aGetting Heard : The Science and Art of Effective Communication  a1  bJaico publishing house; Mumbaic2008aMumbai  a0  aEnglish20220125165738.0