00309nam a2200121Ia 45000030006000000080041000060400015000471000021000622450066000832600009001495460012001580050017001700STCL150530s9999    xx            000 0 und d  aSTCLcSTCL  aJohn Pulparampil  aManaging quality of service ;A hand book on Tqm in Government  c1999  aEnglish20220125165741.0