00408nam a2200145Ia 45000030006000000080041000060400015000471000052000622450058001142500006001722600049001783000006002275460012002330050017002450STCL150530s9999    xx            000 0 und d  aSTCLcSTCL  aJay Kandampully , Ed;Mok Connie;Sparks Beverley  aService Quality Management In Hospitality And Tourism  a1  bJaico publishing house; Mumbaic2008aMumbai  a0  aEnglish20220125170614.0