| 000 | 00423nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | 0STCL | ||
| 008 | 150530s9999 xx 000 0 und d | ||
| 040 |
_aSTCL _cSTCL |
||
| 100 | _aBuchanan, R.W. | ||
| 245 | _aWhen customers think we dont care | ||
| 250 | _a1 | ||
| 260 |
_bTata Mc Graw Hill; Delhi _c2004 _aDelhi |
||
| 300 | _a0 | ||
| 546 | _aEnglish | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c45695 _d45695 |
||
| 005 | 20220125170655.0 | ||